Job Title: System Support Agent

Company: Olivine Ltd.
Job Location: House: 1046, Avenue: 08, Road: 06, DOSH Mirpur, Dhaka, Bangladesh.
Vacancy: 03

Job Context

Olivine Ltd. is looking for a System Support Agent who is responsible, customer-focused, and skilled in communication. The ideal candidate will handle customer inquiries across multiple channels, provide accurate solutions, and ensure a positive support experience through professional and timely responses.

Job Responsibilities

• Respond to customer inquiries via Facebook page, service cloud software, and phone calls.

• Resolve customer issues by identifying complaints, determining root causes, explaining appropriate solutions, and following up to ensure resolution.

• Record and maintain details of customer communications according to company guidelines.

• Gather and maintain adequate knowledge of company services (e.g., Land Services Software) to answer customer queries accurately.

• Follow all communication procedures, guidelines, and policies.

• Ensure accountability for instant and timely customer communications.

• Maintain regular office attendance and effective time management during working hours.

• Build sustainable peer-to-peer and customer relationships through open and interactive communication.

• Contribute to team efforts by completing assigned tasks and supporting colleagues.

• Maintain a positive, empathetic, and professional attitude toward customers and team members.

• Keep accurate records of customer interactions and properly file all related documents.

Educational Requirements

• HSC / Diploma / Graduation (any discipline)

Experience Requirements

• Experience in customer support or system support will be an advantage.

• Freshers with strong communication skills are encouraged to apply.

Additional Requirements

• Excellent verbal and written communication skills in Bangla and English.

• Basic computer knowledge and ability to work with support tools and software.

• Strong problem-solving and customer-handling skills.

• Ability to work under pressure and manage multiple tasks.

• Punctual, disciplined, and team-oriented mindset.

Salary and Benefits

• Salary: Negotiable (Based on experience and skill).

• Two Festival Bonuses per year.

• Yearly Salary Review.

• Friendly work environment with opportunities for career growth and skill development.

Job Nature: Full-time

Office Time: 9:00 AM – 6:00 PM (Sunday to Thursday)
[Refreshment on Alternate Saturday]

Application Procedure

Interested candidates are requested to send their CV to:
 career@olivineltd.com

Email Subject: Job Application for System Support Agent.

Only shortlisted candidates will be called for interview.